Skip to content
CRM Insights
Services
Services overview AI CRM Readiness
Insights
Start Improve Optimise
Case studies
About
Contact Us Newsletter Meet the Team News and Events Refer Someone
Newsletter Book a Call CRM Scorecard
Newsletter Book a Call CRM Scorecard

Legal

Cookie Policy (UK)

How CRM Insights uses cookies on this website — UK Workbooks CRM consultants: migration, adoption and support from CRM Insights Workbooks partners Workbooks.

Start CRM Scorecard Book a Call
Decision framework Data, adoption, process, reporting
Health Clarity Trust

Four areas to check before you commit more budget, more licences or another round of implementation work.

This Cookie Policy was last updated on July 23, 2025 and applies to citizens and legal permanent residents of the United Kingdom.

1. Introduction

Our website, https://crminsights.co.uk (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6. Placed cookies

Google reCAPTCHA

Functional, Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
_grecaptcha
Expiration
6 months
Function
Provide spam protection

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
WP_PREFERENCES_USER_*
Expiration
persistent
Function
Store user preferences
Name
wpEmojiSettingsSupports
Expiration
session
Function
Store browser details
Name
wp-settings-*
Expiration
persistent
Function
Store user preferences
Name
wp-settings-time-*
Expiration
1 year
Function
Store user preferences
Name
wordpress_test_cookie
Expiration
session
Function
Read if cookies can be placed
Name
wordpress_logged_in_*
Expiration
persistent
Function
Store logged in users

Thrive Architect

Purpose pending investigation

Usage

We use Thrive Architect for content creation. Read more about Thrive Architect

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
tve_post_options_change
Expiration
Function

Microsoft Clarity

Statistics, Marketing

Usage

We use Microsoft Clarity for heat maps and screen recordings. Read more about Microsoft Clarity

Sharing data

For more information, please read the Microsoft Clarity Privacy Statement.

Statistics

Name
_cltk
Expiration
Function
Store and track interaction
Name
_clsk
Expiration
1 day
Function
Store and combine pageviews by a user into a single session recording

Marketing

Name
_clck
Expiration
1 year
Function
Store a unique user ID
Name
ANONCHK
Expiration
Function
Name
MUID
Expiration
1 year
Function
Store and track visits across websites

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more about Wordfence

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
wf_loginalerted_*
Expiration
persistent
Function
Provide protection against hackers
Name
wfwaf-authcookie*
Expiration
1 day
Function
Read to determine if the user is logged in

Google Fonts

Marketing

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing

Name
Google Fonts API
Expiration
expires immediately
Function
Read user IP address

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_banner-status
Expiration
365 days
Function
Store if the cookie banner has been dismissed

Calendly

Functional

Usage

We use Calendly for content creation. Read more about Calendly

Sharing data

For more information, please read the Calendly Privacy Statement.

Functional

Name
_calendly_session
Expiration
session
Function
Store user preferences

Active Campaign

Functional, Marketing

Usage

We use Active Campaign for marketing automation (automated email marketing). Read more about Active Campaign

Sharing data

For more information, please read the Active Campaign Privacy Statement.

Functional

Name
ac_enable_tracking
Expiration
1 month
Function
Store cookie consent preferences

Marketing

Name
prism_*
Expiration
2 years
Function
Store and track interaction

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
EXP_3573fa11b8_DEFAULT_USER_PROVIDER
Expiration
Function
Name
tcb-lnk-no-follow
Expiration
Function
Name
FEK
Expiration
Function
Name
WP_DATA_USER_14
Expiration
Function
Name
tcb-lnk-new-tab
Expiration
Function
Name
tcb-components-display
Expiration
Function
Name
AMP_unsent_3573fa11b8
Expiration
Function
Name
EXP_3573fa11b8
Expiration
Function
Name
EXP_unsent_$default_instance
Expiration
Function
Name
prism_1001002788
Expiration
Function
Name
AMP_3573fa11b8
Expiration
Function
Name
wow.anonymousId
Expiration
Function
Name
wow.trackingData
Expiration
Function
Name
wow.data
Expiration
Function
Name
wow.schedule
Expiration
Function
Name
wow.session
Expiration
Function
Name
wow.utmvalues
Expiration
Function
Name
wow_anonymousId
Expiration
Function
Name
wow_data
Expiration
Function
Name
wow_trackingData
Expiration
Function
Name
wow_schedule
Expiration
Function
Name
wow_session
Expiration
Function
Name
wow_utmvalues
Expiration
Function
Name
fr-copied-text
Expiration
Function
Name
fr-copied-html
Expiration
Function
Name
cmplzSelectedRegion
Expiration
365 days
Function
Name
WP_DATA_USER_22
Expiration
Function
Name
smooth-anim
Expiration
Function
Name
CookieConsent
Expiration
Function
Name
redux_current_tab
Expiration
Function
Name
_I_
Expiration
Function
Name
wp_lang
Expiration
Function
Name
calendly-internal-store
Expiration
Function
Name
calendly-store
Expiration
Function
Name
wp-postpass_c0cba0eeffdffb7d5fdfe826bce79182
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
li_adsId
Expiration
Function
Name
userId
Expiration
Function
Name
tve_leads_unique
Expiration
Function
Name
tl_35050_35051_22
Expiration
Function
Name
tl_35243_35251_25
Expiration
Function
Name
pum-36864
Expiration
Function
Name
userpilotSDK778410549
Expiration
Function
Name
persist:lavenderLocalStorage
Expiration
Function
Name
extendedvaluekey
Expiration
Function
Name
redux_current_tab_get
Expiration
Function
Name
redux_current_tab_mf_options
Expiration
Function
Name
redux_metabox_5_current_tab_mf_options
Expiration
Function
Name
WP_DATA_USER_21
Expiration
Function
Name
wp-autosave-block-editor-post-36916
Expiration
Function
Name
tl_34665_34666_19
Expiration
Function
Name
tl_34295_34301_23
Expiration
Function
Name
WP_DATA_USER_17
Expiration
Function
Name
tl_35242_35249_24
Expiration
Function
Name
redux_metabox_0_current_tab_mf_options
Expiration
Function
Name
tl_design-34301
Expiration
Function
Name
wpcode_scroll_position
Expiration
Function
Name
tl_conversion_34295
Expiration
Function
Name
tl-conv-23
Expiration
Function
Name
tl_conversion_35242
Expiration
Function
Name
tl-conv-24
Expiration
Function
Name
tl_design-34666
Expiration
Function
Name
tl_design-35051
Expiration
Function
Name
tl_design-35249
Expiration
Function
Name
tl_conversion_35050
Expiration
Function
Name
tl-conv-22
Expiration
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO)).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

CRM Insights
Suite 14, Pinnacle House, 3-5 Newark Rd, Peterborough PE1 5YD
United Kingdom
Website: https://crminsights.co.uk
Email: datacontroller@ex.comcrminsights.co.uk
Phone number: 01733 902340

This Cookie Policy was synchronised with cookiedatabase.org on July 23, 2025.

CRM Insights

Practitioner-led CRM consultancy for UK teams that need cleaner data, better adoption and stronger business decisions.

Start CRM Scorecard Or book a call →

Services

  • How we work
  • CRM Workshop
  • CRM Selection & Business Case
  • Implementation & Migration
  • Adoption & Optimisation
  • Ongoing Support
  • Workbooks CRM Consultants
  • AI CRM Readiness

Insights

  • Start
  • Improve
  • Optimise
  • Blog
  • Case studies

Company

  • About CRM Insights
  • Team
  • Newsletter
  • Contact
  • Book a call
  • Refer and earn
  • Support
© 2026 CRM Insights Ltd. Privacy Policy Cookie Policy